Refund policy
Return Policies of Gruppo Catapano
Cash on Delivery Shipping
If the customer requests cash on delivery shipping, the cost is €7. The shipping is expected to be delivered within 12 to 48 working hours, excluding smaller islands, with Sardinia and Sicily usually covered within 24 to 72 hours. If you place your order before 1 PM, the shipping will be dispatched the same day. The customer will receive a tracking number upon shipping so that they can follow the progress of their shipment.
Once the payment is authorized (for credit card, PayPal, or Scalapay payments) or once the bank transfer amount is credited to our account (for bank transfer payments) and the items are available, the orders will be processed as quickly as possible.
If you decide not to collect your order for any reason, you will be charged for both the outbound and return shipping costs.
Deliveries outside the European Union are subject to local duties and VAT.
Christmas Orders 2024-2025
Order by 1 PM on December 18 to receive your order by Christmas. Gruppo Catapano is not responsible for any delays caused by the carrier.
Size Exchange
The first size exchange is free and can be requested within 14 days of the order. Gruppo Catapano has 14 days from receiving the product to process the exchange and ship the correct size.
Gruppo Catapano aims to ensure your complete satisfaction. If the purchased size is not suitable, we can exchange it (subject to availability).
The first exchange is free. A second exchange will incur a fee specified in the dedicated section. https://returns.itsrever.com/gruppocatapano
If you need size exchange service, please contact customer support via chat in the bottom right corner of the homepage.
Black Friday and Christmas Orders
You can exchange items purchased during the Black Friday initiative comfortably after Christmas and no later than January 6.
Returns
Gruppo Catapano aims to ensure your complete satisfaction. If for any reason you are not happy with your purchase, you can return one or more items that have never been used, within 14 days from the date of delivery, and receive a refund.
For a product to be eligible for return, it must be in the same condition it was purchased, without signs of use, and with the original tag attached.
For any doubts or questions, you can send an email to: help@itsrever.com
Information on shipping costs related to your return:
• Returns from orders in Italy incur a cost of €7 per refund.
• Returns from orders within the EU incur a cost of €15 per refund.
• Returns from orders outside the EU incur a cost of €33 per refund.
• Gift cards or product exchanges are completely free, except for orders originating from previous exchanges, in which case the shipping costs applied are the same as those for returns (see list above).
All products available on this site are provided with an identification tag attached. We recommend trying the product without removing the tag. Items returned must be in the same condition in which you received them; otherwise, they will not be accepted.
Please take care when trying on the purchased item, as we will not accept items that have missing or damaged original hangtags.
Below are all the instructions you must follow, and if all the information is correct, we will issue the return authorization code so you can send the package back and receive a refund as soon as possible.
To simplify the process, we can send a courier to your address for pickup.
Attention
Before sending the merchandise, ensure you meet the following requirements:
• The hangtag is perfectly intact and has not been removed from the item.
• All labels, fabric or hangtags, are perfectly intact and have not been removed from the item.
• Each item to be returned is in the same condition in which it was originally shipped to you and must be packed neatly.
• Each item being returned has not been worn, washed, ironed, or treated in any way.
Activate the return process from this link: https://returns.itsrever.com/gruppocatapano
You can request pickup at your home by our courier or bring the package to the nearest drop-off point.
In the case of size or product exchange, the right to return remains within 14 days of delivery of the original order. If you request a return of your order after exchanging the product for free, the return cost will be €10.
Shipping
• The cost of shipping under €70 in Italy is €7.
• The cost of shipping under €120 in Europe is €19.
• The cost of shipping under €260 in the rest of the world is €36; for orders over €260, the shipping cost is €9.
The return methods are through the dedicated portal. To contact Gruppo Catapano, please write to the WhatsApp number indicated on the site.
Other Important Information
Each item must be returned with all original labels, packaging, and accessories received with the order. All footwear and accessories must be returned with their original box, which is considered an integral part of the product itself and must not have been damaged, altered, or used as the sole external packaging.
Maximum refund processing time: 14 days.
Return from Outside the EU - Customs Fees
The costs to be borne are those for returning purchased products and, if applicable, those for customs duties set by the country of origin specified in the shipping address.
Shipping Times:
• Italy: 12h - 2 working days.
• Europe: 2 - 4 working days.
• Rest of the world: 4 - 8 working days.
Any additional costs due to payment of duties, taxes, and sales taxes for countries outside the European Union are the responsibility of the buyer.
Company Information
LOOIAL S.R.L.
VAT: 10493001217
NAPLES (NA)
VIA DUOMO N 314
80133
Representative: Catapano Eugenio
PEC: looial@pec.it
Email: eugenio@looial.com